INTRODUCTION
- As a new entrant to the market, the client is trying to solve the problem of local and hyperlocal package deliveries for business and individuals. They are targeting 2 million orders per month.
- Solution Sought: Web and Hybrid application for customers and drivers to facilitate orders, payments, location tracking, rider management, customer support and other related activities.
- The solution had numerous components which all need to work smoothly to deliver a great user experience. Apart from the in-house developed modules, the system required integration with third party applications.
- Approach: Breakdown the application into modules (as per functionality and platform) and prioritize the same. Parallel testing to incorporate feedback during the development cycle and have faster turn around.
SOLUTION – MOBILE & WEB APP WITH HYBRID APPROACH
- Nativebyte analyzed the client’s requirements and solutions of existing market player for benchmarking. This helped us prioritize the features & modules.
- Flutter for cross platform framework and faster TAT.
- Application development on React and Node JS for better performance, efficiency and scalability.
- Firebase for better monitoring and security.
- SEO friendly solution for customer reach out to improve app performance.
IMPACT
- Our team was able to deliver an end to end solution for courier service, having modules for all stakeholders.
- The 2 key applications were developed, keeping in mind the customer and driver as the users.
- Admin dashboard to manage the application configurations, rider onboarding and support functionalities
- In build chat support to resolve issues in faster TAT.