L1/L2Support for IT

Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone).

Diagnose Problems/Issues/Defects, and be able to communicate well with the customer. A L2 Engineers should be able to manage all the Applications. Regularly collaborate and communicate with Offshore for Reporting Purposes and to Provide Resolution On-Time. Sometimes the request/grievance raised by the customer is very minor and can be solved by the L1 support as well. L2 or level 2 support manages the tickets which are routed to them by the L1.

talk to our it experts


  • Nativebyte will help you with the implementation and configure the systems and networking management, also we will maintain the server.
  • Nativebyte will provide you the various type of IT management, including network management and monitoring, manage the types of hardware and networking equipment, operating system managements and System updates.
  • Nativebyte’s engineers will help you anytime if the client or user requests we will visit the client's place and will provide our services.

Our IT management services

  • Network management
  • System management
  • System updating and upgrade
  • Server management and configuration

Reasons Why Every Company Needs IT Support

  • Increase ROI and Save Money Over Time
  • With tech support, you won’t have to worry about consistent costly repairs and sketchy software investments. You’ll never encounter fees or unexpected costs, and will pay a flat rate that should be flexible with your budget.

    Investing in tech support means choosing financial security in an area that is increasingly an expensive aspect of businesses today. While IT spending often relate to company size choosing a support team will maximize your ROI for all technology costs.

  • Enhance Overall Security
  • No matter what type of business you run, your data is primary. It’s important to support your company data with reliable backup systems and top of the line cybersecurity.

    If any data becomes lost for any reason, your support team will have a recovery system in place to retrieve lost files and maintain the technological integrity of your business.

  • Embrace New Technologies that Advance Company Goals
  • Your company may already be in the know when it comes to technologies that are suited to your business. Still, an IT support team can bring even newer, more cutting-edge technologies to the fore that can maximize your company potential.

    You can use these technologies to advance company goals and seek further areas for expansion and growth. Furthermore, you’ll be able to keep a competitive place in the market by relying on the tech that is taking the most successful companies to the next level.

  • Spend Less Time Worrying and More Time Managing
  • Let’s face it. We all hate headaches that come from having computer issues of any kind. Why keep up the trend?

    You can bypass technology worries by investing in IT support. Let professionals take care of any IT issues that arise so you can focus on crucial internal work, like strategy building and employee management.

Let's start something awesome together!